Successful companies truly understand their customers. So much that companies can tell what customers need before they themselves even know. How is this possible?
Voice of the Customer (VoC) optimization involves listening to customer feedback, sharing results organization-wide, and leveraging findings to develop and implement powerful action plans. When done properly, it gives customers what they want, transforms them into brand advocates, and creates force in your marketing and sales flywheel.
At our October HubSpot User Group (HUG) meeting, HubSpot Academy Education Manager, Kevin Dunn, will cover:
• Why having a VoC program is important to your business
• How to source more customer feedback, including the 3 primary customer satisfaction metrics and tips for increasing survey responses
• How to strategically analyze and act on customer feedback
• How all this can be managed in HubSpot
Join us Tuesday, October 22 for Voice of the Customer Optimization, and discover how to optimize your customer connection efforts. Fill out the form to register today!
Questions? Contact the Appleton HUG leader, Kelly Wilhelme, firstname.lastname@example.org.